Privacy Policy - RisTalk

RisTalk (hereinafter referred to as "the Company") respects the privacy of users of this service and strives to protect personal information. This policy takes into account regulations in various countries around the world (such as Japan's Personal Information Protection Act, the US CCPA/CPRA, and Europe's GDPR) and establishes a highly transparent information handling policy.

This policy isterms of serviceIt forms an integral part of this. Regarding the terms of use for this service:terms of servicePlease check.

(This Policy is an integral part of our [Terms of Service]. Please review the Terms of Service for general rules governing the use of our App.)

[Japanese version]

1. Types and purposes of information to be collected

Our company collects and uses the following information for the respective purposes.

Account information:Username, email address (for identity verification and notifications).
Voice message file:For sending and receiving. These are end-to-end encrypted (E2EE), and we cannot view their contents.
Location information:For use of the SOS function and for emergency rescue assistance (only with the user's explicit consent).
Sensor data:To provide detection functions for falls, accidents, earthquakes, etc.

2. Handling and Encryption of Voice Messages

Our voice messenger is designed with the confidentiality of communications as our top priority.

Strong encryption:All messages are encrypted when sent.
Temporary storage:Messages are temporarily stored on the server only until they are delivered to their destination.
Automatic deletion after sending:Once the transmission is complete, the data on the server will be immediately and completely deleted. We will not retain any of the content.

3. Restrictions on the use of location information and sensor data

Dedicated use of the SOS function:The data collected will be used solely for the purpose of emergency calls and sharing information with public authorities.
Unused Guarantee:We will not use this data for purposes such as advertising, marketing, or behavioral tracking.

4. Security and International Data Transfer

Safety management:We implement measures to prevent unauthorized access based on industry standards.
Data transfer:To provide our services, your data may be processed on servers outside your country of residence (e.g., Japan, the United States). We maintain appropriate safeguards in accordance with the laws and regulations of each country.

5. User Rights (Compliance with GDPR/CCPA, etc.)

Users have the following rights regarding their personal data:

Requests for access to, correction of, and deletion (erasure) of data.
Restrictions on data processing, or objections.
Methods of exercising rights:You can submit your request through the contact information below or via the in-app settings.

6. Policy on disclosing information to public institutions

When a legal disclosure request is received, the following principles will be followed:

Minimal disclosure:We will only provide the minimum necessary information if legally required. However, we are unable to decrypt and provide the contents of encrypted messages.
Ensuring transparency:We will publicly announce the fact of information disclosure (through transparency reports, etc.) to the extent that it does not hinder the investigation.

7. Contact Information

JOC Network Co., Ltd.
RisTalk Management Office
support@joc-network.co.jp

8. Child safety policy (prohibition of child sexual abuse and exploitation)

RisTalk and its operating company, JOC Network Co., Ltd., absolutely do not condone child sexual abuse and exploitation (CSAE). Within this service, the transmission, posting, and sharing of any content related to child sexual abuse, child pornography, or any content that promotes or shares such content is explicitly prohibited.

In the event that we discover any content or activity that violates these rules, we will take strict action, including immediate suspension of the account, removal of the content, and reporting to the relevant administrative authorities.

[Contact point for inquiries and reports regarding child safety]

Contact: RisTalk Child Safety Management Team
Contact email address: info@ristalk.com

[English Version (Governing Language)]

1. DATA COLLECTION AND PURPOSE We collect account info, location, and sensor data (e.g., fall detection) solely to provide safety features. Location data is collected ONLY with your explicit consent.

2. ENCRYPTION AND MESSAGING All voice messages and files are protected by End-to-End Encryption (E2EE). We cannot read or hear your messages. Data is temporarily stored only until delivery and is immediately deleted thereafter.

3. LIMITATION ON DATA USE We do NOT use your location or personal data for advertising, marketing, or behavioral tracking.

4. DATA SUBJECT RIGHTS (GDPR/CCPA) Users have the right to access, rectify, or erase their personal data. To exercise these rights, please contact the email address below.

5. INTERNATIONAL DATA TRANSFERS Your data may be processed on servers located outside your country of residence. We maintain appropriate safeguards to ensure data protection according to applicable laws.

6. GOVERNMENT REQUESTS We only comply with legal disclosure requests that are valid and enforceable. Due to E2EE, we cannot provide the decrypted content of your messages to any third party or government.

7. CONTACT
JOC Network Inc. (RisTalk Operations)
info@ristalk.com

8. CHILDREN’S SAFETY POLICY (PROHIBITION OF CSAE)
“RisTalk” and “JOC Network Inc.” prohibit any form of Child Sexual Abuse and Exploitation (CSAE). Users are explicitly forbidden from sending, posting, sharing, or strictly facilitating any content related to child sexual abuse, child pornography, or child exploitation within our service.
We maintain a zero-tolerance policy towards such behavior. Any violation will result in immediate account termination, content deletion, and cooperation with law enforcement agencies.

[Contact Information for Children’s Safety Issues]
Dedicated Team: RisTalk Children’s Safety Compliance Team
Contact Email: info@ristalk.com